Welcome to our official FREUS store

Shipping policy

Local delivery will be handled by a 3rd party logistics (3PL) solution that delivers fast, reliable, and low-cost fulfillment.

After payment is confirmed, the item will be delivered within 14 business days if it is in stock.
Please note that delivery may be delayed due to customs inspections, weather, U.S holiday seasons, etc.

Shipping fee is different depending on the shipping country, so please check it before payment.

It may take some time for the delivery status to be reflected. Please click here for information on tracking services after shipment.
The delivery status tracking service will be available after the delivery company has confirmed the delivery.

If delivery is not possible due to the customer's responsibility, such as long-term absence or an unknown address, please contact the delivery company directly.
After shipping, the shipping company can hold your package for 7 days. After the storage period has passed, the package will be returned to our warehouse. Returned packages cannot be resent.
For inquiries regarding shipping, such as "Change delivery address," "Specify delivery date and time," or "Product still hasn't arrived even after some time," please contact the shipping company directly.
If you are purchasing more than 3 months' worth of supplies at once, customs clearance may be difficult, so you may have to purchase the product multiple times. It may be shipped separately. Please note that it may take some time for all products to be delivered.